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CREATIVE OPS.

The focus of Kŏlm is to help creative teams build systems that reduce friction, improve clarity, and make great work easier to deliver.

Creative Operations that Scale Without Burnout

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2 hr

2 hr

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Done!

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Claimed

New Item

3 hr

Urgent

Why it Matters.

Talent breaks down when teams lack clarity around intake, ownership, and decision making. Work slows, feedback loops stretch, and strong ideas lose momentum. Kŏlm helps organizations create the structure needed to support creative teams and deliver work with confidence and consistency.

What We Do

Creative Intake &
Briefing Systems

Standardized intake that gets teams aligned from the start.

Workflow &
Process Design

Workflows built around how teams actually work, not how theory says they should work.

Review &
Approval Process

Clear decision ownership that shortens review cycles and reduces rework.

Cross-Functional
Alignment

Better alignment between creative, marketing, and leadership to reduce noise and confusion.

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Kŏlm designs systems that bring clarity to how creative processes move from start to finish.

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How it Works.

Kŏlm works through a simple, structured approach designed to reduce friction and improve clarity. Each step builds toward systems that support creative teams that scale alongside organizational growth.

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1. Diagnose

Understand where the process breaks down and why

2. Clarify

Define ownership, exceptions, and decision paths

3. Design

Build workflows that work in practice, not just in theory

4. Implement & Refine

Support rollout and adjust based on real time feedback

Experienced Professionals

This is the space to introduce the business and what it has to offer. Define the qualities and values that make it unique.

Proven Results

This is the space to introduce the business and what it has to offer. Define the qualities and values that make it unique.

Client-Centric Approach

This is the space to introduce the business and what it has to offer. Define the qualities and values that make it unique.

Full-Service Solutions

This is the space to introduce the business and what it has to offer. Define the qualities and values that make it unique.

How it Works.

Kŏlm works through a simple, structured approach designed to reduce friction and improve clarity. Each step builds toward systems that support creative teams that scale alongside organizational growth.

1. Diagnose

Understand where the process breaks and why

2. Clarify

Define ownership, expectations, and decision paths

3. Design

Build workflows that work in practice, not just in theory

4. Implement & Refine

Support rollout and adjust based on real team feedback

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Rob Felton

Kŏlm scales creative teams through growth by blending strategy, process, and empathy. A trusted leader, the work drives aligned output and develops teams that thrive.

Brand & Culture Architect

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Michael Hoss

Kŏlm turns ambitious ideas into operational reality, scaling teams into high-performing engines and leading through complexity with clarity.

Haas House

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Ryan Kanaly

He brings clear vision and steady leadership, aligning strategy with execution and solving problems early so projects move forward without surprises.

 

Smallhands Creative

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Ryan Kanaly

Smallhands Creative

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He brings clear vision and steady leadership, aligning strategy with execution and solving problems early so projects move forward without surprises.

Michael Hoss
Haas House

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Kŏlm turns ambitious ideas into operational reality, scaling teams into high-performing engines and leading through complexity with clarity.

Rob Felton

Brand & Culture Architect

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Kŏlm scales creative teams through growth by blending strategy, process, and empathy. A trusted leader, the work drives aligned output and develops teams that thrive.

2. Clarify

Define ownership, expectations, and decision paths

3. Design

Build workflows that work in practice, not just in theory

4. Implement & Refine

Support rollout and adjust based on real team feedback

1. Diagnose

Understand where the process breaks and why

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Value &
Outcomes

Less Friction &
Fewer Bottlenecks

Clear intake, ownership, and workflows reduce rework and unnecessary back-and-forth. Teams spend less time navigating processes and more time doing meaningful work.

Faster Delivery &
Higher Quality

When expectations and decision paths are clear, work moves forward with momentum. Projects progress without sacrificing craft or thoughtfulness.

Empowered &
Confident Teams

Well-designed systems remove guesswork and reduce stress giving creatives confidence to know what is expected, where work stands, and how decisions are made.

Leadership with 
Visibility

Operational clarity gives leaders insight into workload, timelines, and risks. This enables better planning, clearer prioritization, and fewer last-minute surprises.

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Get in Touch

Kŏlm partners with in-house teams, agencies, and growing organizations. Led by Joshua Metts, the work focuses on designing clear, practical systems that help creative teams operate with confidence and consistency.

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